Salaba joined Businessolver after almost 25 years at Principal Financial Group in a variety of roles focused on IT and operational excellence. “We understand the work and focus it takes to deliver delight to our clients,” said Businessolver president and CEO Jon Shanahan. “Liz has a wealth of experience in everything from project management to quality assurance within an IT framework, and that experience will be invaluable to our clients.”

Businessolver’s culture and commitment to operational excellence were a perfect fit for Salaba. “The entire organization is focused on continuous learning, innovation, process performance and engagement,” said Salaba. “I’m excited to have an experienced team that will help drive those strategies.”

She received her BA in Marketing and Management from Loras College and has completed PMP certification.

Businessolver provides online benefits administration services and benefit administration outsourcing services. Its web-based platform automates employers’ insurance benefit administration by consolidating multiple insurance carriers into a single platform and customizing the process to meet each employer’s unique enrollment requirements. In addition to Enrollment and Eligibility services, other Businessolver service offerings include: COBRA Administration, Flex Administration, Billing and Financial Reporting, Service Center, Voluntary Enrollment, Eligibility Verification and Fulfillment. For more information about Businessolver please go to www.businessolver.com.

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West Des Moines, Iowa – March 20, 2013 – Employee benefits outsourcing partner Businessolver^® today announced the construction of a private employee benefits marketplace for Assurex Global, the world’s largest privately held commercial insurance, risk management and employee-benefits brokerage group. The Assurex Global Marketplace Platform uses Businessolver’s configurable model to provide the widest range of administrative flexibility available for employers, no matter what decision is made for their employees’ future benefits – both inside and outside of a private insurance exchange environment.

Assurex Global U.S. Partners developed their marketplace concept to support the employee benefits practice within their firms. “We want to ensure that Assurex Global Partners can offer a unique solution and continue to be an integral part of the employee benefit process,” said Jim Hackbarth, Assurex Global president and CEO.

The Assurex Global Marketplace Platform offers employers a distinct set of benefits that can help manage increasing benefits costs, maintain a competitive advantage in the battle for talent and provide tremendous flexibility in design options for employees. Among the key advantages are:

• Ability to choose a defined contribution or defined benefit strategy
• Prepackaged portfolio of medical and ancillary benefits for employers and their employees
• Supports health care reform recordkeeping responsibilities
• Single source administrative package
• Marketplace business data integration
• Flexible decision support tools that support consumer choice

“Assurex Global has established a strategy that offers employers options, but helps employees make complex decisions much easier,” said Jon Shanahan, Businessolver president and CEO. “Our configurable technology paired with one-on-one service support addresses the need of all employers and their employees.”

About Businessolver

Businessolver delivers online benefits administration services via Benefitsolver – its proprietary single source technology – to deliver a complete benefits solution to employers. Businessolver’s benefits outsourcing capabilities include health insurance exchange consulting and construction, benefits process consulting and engineering, and wellness consulting and integration. Businessolver provides a complete benefits point solution from a single piece of technology. Services include enrollment & eligibility, COBRA administration, Service Center, reconciled billing, life event management, communication fulfillment, eligibility verification, and voluntary benefits enrollment via web and telephone. For more information about Businessolver, visit www.businessolver.com.

About Assurex Global
Assurex Global is an exclusive partnership of the world’s premier independent insurance agents and brokers. With more than $28 billion in annual premium volume and more than 500 Partner offices, Columbus, Ohio-based Assurex Global is the world’s largest privately held commercial insurance, risk management and employee-benefits brokerage group. An international insurance powerhouse, Assurex Global combines the local expertise and global reach of international brokers on six continents.

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“Coming from the employee benefits community, I understand the unique challenges that brokers and employers are facing related to healthcare reform and rising healthcare costs,” English said. “Being at Businessolver puts me in the unique position to be able to help them provide a real solution for those challenges.” He believes brokers and consultants know the value of technology and outsourcing partners for their clients. “Brokers and employers are understanding the value of technology in driving benefits strategies and managing cost.” English believes the technology and service delivered by Businessolver is the perfect fit for many mid- to large-market employers.

English’s most recent experience with a mid-market-focused strategic benefits consultant, gives him a unique perspective of the market. “Steven’s understanding of the market and ability to identify real solutions with technology provides real value to our channel partners,” said Loren Brockhouse, Businessolver VP of North American sales.

English has served in business development positions related to employee benefits for nearly a dozen years and resides in Baltimore, Md.

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Businessolver provides online benefits administration services and benefit administration outsourcing services. Its web-based platform automates employers’ insurance benefit administration by consolidating multiple insurance carriers into a single platform and customizing the process to meet each employer’s unique enrollment requirements. In addition to Enrollment and Eligibility services, other Businessolver service offerings include: COBRA Administration, Flex Administration, Billing and Financial Reporting, Service Center, Voluntary Enrollment, Eligibility Verification and Fulfillment. For more information about Businessolver please go to www.businessolver.com.

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“Conversations I continue to have with brokers and benefits professionals is centered on the strategies and tactics they can use to navigate the changing benefits market,” Ronnei said. “I’m in a unique position to be able to help them provide a real solution for those challenges.” He believes brokers and consultants know the value of technology and outsourcing partners for their clients. “As health insurance costs rise and healthcare reform brings new challenges, organizations are looking for partners to provide innovative strategies, technology, and services to stay ahead of the cost curve.” Ronnei believes the technology and service delivered by Businessolver is the perfect fit for many mid- to large-market employers.

Ronnei will use his consulting, insurance and HR technology experience to partner with brokers, consultants and employers. “Mitch’s ability to evaluate challenges and identify real solutions provides real value to our channel partners,” said Loren Brockhouse, Businessolver VP of North American sales.

Ronnei served in sales positions at ADP and Allied Insurance, and consulting experience with Huthwaite before joining Businessolver.

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Businessolver provides online benefits administration services and benefit administration outsourcing services. Its web-based platform automates employers’ insurance benefit administration by consolidating multiple insurance carriers into a single platform and customizing the process to meet each employer’s unique enrollment requirements. In addition to Enrollment and Eligibility services, other Businessolver service offerings include: COBRA Administration, Flex Administration, Billing and Financial Reporting, Service Center, Voluntary Enrollment, Eligibility Verification and Fulfillment. For more information about Businessolver please go to www.businessolver.com.

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West Des Moines, Iowa

“I’m excited to consult with brokers, consultants and benefits professionals in the Great Lakes on strategies to navigate the changing benefits market,” Newton said. He believes brokers and consultants know the value of technology and outsourcing partners for their clients. “As health insurance costs rise and healthcare reform brings new challenges, organizations are looking for partners to provide innovative strategies, technology, and services to stay ahead of the cost curve.” Newton believes the technology and service delivered by Businessolver is the perfect fit for many mid- to large-market employers.

Businessolver is relying on Newton’s HR and medical technology experience to partner with brokers, consultants and employers. “Matt’s track record of consulting with clients to find solutions specific to their needs will prove to be highly valuable to our channel partners,” said Businessolver Vice President of North American Sales Loren Brockhouse.

Newton served in sales positions at Ethicon Biosurgery and ADP before joining Businessolver.

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Businessolver provides online benefits administration services and benefit administration outsourcing services. Its web-based platform automates employers’ insurance benefit administration by consolidating multiple insurance carriers into a single platform and customizing the process to meet each employer’s unique enrollment requirements. In addition to Enrollment and Eligibility services, other Businessolver service offerings include: COBRA Administration, Flex Administration, Billing and Financial Reporting, Service Center, Voluntary Enrollment, Eligibility Verification and Fulfillment. For more information about Businessolver please go to www.businessolver.com.

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“Jill’s extensive experience in operational management, especially in the areas of client, vendor and team management, make her a great fit for Businessolver,” said Vice President of Client Services Brooke Knight. She will lead a cross-functional Client Centric Team.

Jill spent nearly 14 years with HR technology vendor SHPS in roles varying from Director of Operations to Director of Carrier Operations. While at SHPS, Potthoff increased financial deliverables on time from 93 to 97 percent and vendor on time deliverables from 96 to 99 percent.

She holds a BA in Business Administration/Marketing from Iowa State University and is a member of Project Management Institute (PMI).

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While at ADP, Pasker directly led a team of 31 in a 65% reduction of open issues over a year’s time, and a 200% increase in client satisfaction.

“Ben’s extensive experience in client-facing team management, utilizing proven process management techniques, will serve him well in his new role,” said Brooke Knight, Vice President of Client Services. He will lead a cross-functional Client Centric Team.

Working for Businessolver has been nothing short of phenomenal,” Pasker said. “Not only is our product far superior to the others I’ve seen in the market, but the people are just as equally amazing on a daily basis.”

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“It’s been a fantastic whirlwind of activity in my first three months at Businessolver,” Wiese said. “I’ve been cutting my teeth on a wonderfully complex association client that has given me the opportunity to learn so much about our system in such a short amount of time. I’m also working to deepen existing relationships with our East Coast and Chicago broker partners.”

“Cheryl’s significant experience in the insurance industry, particularly with large market accounts while at Principal Financial Group, will position her for success in her new role,” said Brooke Knight, Vice President of Client Services.

It’s her work with large and complex groups that makes Wiese a good fit in her role, a position recently established at Businessolver. “We continue to win in the market and acquire large accounts that require in-depth benefits experience and heightened focus on strategy,” said Knight. “The National Accounts Executive role is well positioned to drive strategic account management and continue to drive our principles and tenets of client delight.”

“Coming to Businessolver has been a great experience for me,” Wiese said. “I’ve been reunited with some great old friends and made many more new ones.  The culture of this company is like no other. Things certainly move at a fast pace, so my strength of adaptability has proven to be a great asset.”

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One way Businessolver helps keep employees happy is through our concierge program. Much like a concierge at a hotel, Businessolver aims to provide five-star service to our employees, clients and potential clients.

Client Delight

Erica Adams runs Businessolver’s concierge program and is committed to client delight.  The concierge services provided by Businessolver ensure that our guests have an enjoyable and productive visit.

This means that travel plans are arranged, meeting preparations are complete, and a smiling face is there to greet visitors at the airport.  “We want to go above and beyond the normal eight to five,” said Adams. Before a visit, Erica checks to see if there’s anything we can do to make their stay more enjoyable.  Whether it be arranging lunches or providing ideas for things to do in Des Moines, Erica makes sure visitors feel at home.

A great example of Erica’s commitment occurred during a recent client visit.  A broken shoe resulted in an uncomfortable situation for one visitor. Rather than going shoeless the rest of her trip, she was rescued by Erica, who brought her a new pair of shoes.

Employee Delight

But Erica’s commitment doesn’t stop there; she knows that employees today wear many hats, and schedules can be demanding both at work and at home. Businessolver created a concierge program to “help employees live the Businessolver values to the fullest,” said Adams.

Many of the concierge services that Businessolver provides allow employees to spend more time focused on our business and our clients. If an employee is worried about everything they need to get done outside of work, they may not be fully engaged in best serving our clients. That’s why Erica arranges a variety services for employees, from dry cleaning pick-up to on-site haircuts to travel accommodations. Erica also coordinates a number of fun activities throughout the year to reward employees for their hard work.

“A lot is expected of employees at Businessolver, we all work very hard. The concierge services are just another way that Businessolver keeps employees engaged and provides a fun work environment,” said Adams.

So what does a typical day look like?

• Drive to the airport and pick up a client. Smile! Give a brief introduction to Des Moines on your way to the office.

• Go to Casey’s and get breakfast pizza for an employee anniversary.

• Deliver Swag tokens (recognition for being awesome) to five employees who have been recognized by their peers.

• Take a manager’s car in for service; stop by the store on the way back to pick up materials for a marketing presentation.

• Send out three employee anniversary emails.

• Order lunch for 170 employees.

• Order client lunch requests.

• Arrange for the dry cleaning to be picked up.

• Coordinate a schedule for employee massages.

• Meet the caterer at the door and help them set up lunch.

So THIS is what a company concierge does all day. And it’s only 11:15!

Success One Happy Employee/Client at a Time

Businessolver has seen the positive impact of the concierge program come to life. Employees have more time to build impactful relationships with our clients, and they feel rewarded and excited to come to work each day. Clients know that when they visit Businessolver, their stay will be enjoyable and their visit will be hassle-free. The concierge program and Erica’s dedication to client and employee delight are just another way Businessolver is creating and building strong relationships throughout our business.

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