by Mary Hanrahan, Director of Operations – Do you think six sigma process control only applies to manufacturing? Well think again! At Businessolver we take continual process improvement very seriously, and we bring the power of six sigma to online benefits administration.
We know that we can’t manage what we don’t measure, so our Process Excellence Team closely monitors several ongoing operations measurements.A few of these measurements include:
Operations Health Check
Measures how our internal operations is performing in key areas against pre-determined service levels in activities such as call center performance, file transmission performance and COBRA administration performance.
Operational Metrics
Monitors key operational metrics chosen to be pivotal in our understanding of past, present and future operational performance such as service center call volume and call quality, and model office file transfer volume and accuracy.
Client Pulse
Provides us with an overview of each client’s status in terms of deliverables and general satisfaction with service. As always our goal is to DELIGHT our customers!
We are redefining process control. What does this mean for our clients? It means no surprises, ensured online benefit solution success and a promise of continuous process improvement at Businessolver.
