Bradd Westemeyer, Manager Benefit Advisory Service Center
Businessolver recently rolled out a new level of service: White Glove (or on a more boring note, Tier 3) Service. This is for clients who want specific reps who know their business and their benefits inside and out. While we always strive to provide the best possible service to our customers, these clients truly get “White Glove Service”
We have been very busy getting ready for some new clients who are going live with White Glove in October. What exactly are we doing? So glad you asked!
Learning is reinforced four ways: Hear it, speak it, write it, live it. We do all of that in our representative training.
- Classroom Client Training. For our newest client we have been studying their benefits, their culture and their processes. We already have several study sessions under our belts.
- Role Playing. “Practice does not make perfect, only perfect practice makes perfect,” so we are role playing call scenarios in order to be prepared for employee questions and concerns.
- Written Exam. In addition to classroom and role playing, all representatives must also “Ace” a client-tailored test.
- Live it. We encourage our clients to come in, provide training on the company’s culture, expectations, and any unique benefits/services they offer. We also encourage them to do some “Secret Shopping” to keep our representatives on their toes.
Gotta go. Time for some role playing!
