Terri Boers, Express Resolution (ER) Team
As you may have heard, our mission at Businessolver is to DELIGHT our customers! In an effort to take our client services to an even higher level, we have created a new team dedicated to assisting system administrators. It’s called the Express Resolution (ER) Team. This team is committed to responding quickly to our clients’ questions regarding:
- The Benefitsolver system (payroll, imports, plan set up, billing, etc.)
- Trainingsolver
- Member-level questions
- Or anything else our clients are wondering about
We’re here to help when our clients need us – via email, phone or online chat. Our purpose is to give administrators an “express” line of communication where they can get their day-to-day system questions answered in a timely manner. The feedback we’re getting so far is very positive:
“The ER team goes the extra mile and has a sense of urgency. They understand our situation and it shows!”
“They’re wonderful! They turn my requests around immediately! I love it! I’ve been using them since the service started and have been praising them.”
“Very, very quick to respond. Very efficient…and very nice to work with. Will continue to use!”
My role is to make sure that my team has the most up-to-date information possible regarding the Benefitsolver system and to create a positive work environment. We have fun doing what we do! And our success will be measured in client satisfaction. We invite you to put us to the test.
