The HR technology world is full of “system integration,” “technology partners,” and other cutesy terms to describe what are, in reality, disparate systems that must communicate back and forth to be effective.
Some systems even have separate service and support teams across the country – or even across the world. These “integrated” offerings really mean different systems, different services and, often, different phone numbers to support them. So how is a single source solution different?
Businessolver’s single source technology platform offers every service from a single application. Our web-based Benefitsolver platform hosts the entire user experience for employees, HR administrators and Businessolver service representatives. In essence, the same system is home to the enrollment process, administration and reporting, and all outsourcing services – including COBRA, enrollment and employee support, voluntary benefit enrollment, audit and verification services, and communication fulfillment. A single source platform also ensures that there is no need to have system data sync and that data is real-time.
Improved Administration
HR administrators can manage benefits workflow and have a transparent view into our outsourced services from tools built within our proprietary single source platform. Tools and processes within the single source platform include:
- Assign and track cases, review communication sent to each employee, view employee history and details, and listen to recorded calls with Businessolver’s participant support team 24/7 from the Case Manager tool.
- Schedule and run any of 40 standard reports (or perform ad hoc reports) of live data within the system.
- View and manage automatically generated and reconciled bills.
- View interactive billing, participation and enrollment analytic visuals to better understand data within the system.
- Send automated communication direct to employees.
- Make live drag-and-drop changes to the benefit site layout.
- Manage vendor setup or make plan changes.
- Manage the payroll process and view file imports/exports.
- View the COBRA administration process.
