Service Center
Build your own support team.
Ever wish you could clone yourself? You’ve probably considered it, especially during Annual Enrollment when your phone doesn’t stop ringing with employee benefits enrollment questions. Partnering with Businessolver’s Service Center comes close.
Trust Businessolver to be an extension of your team for day-to-day employee benefit questions. Your company will have its own dedicated toll-free number, and a Businessolver Service Center representative will answer the phone as a trained member of your benefits team.
We mirror your department’s goals and fulfill your wishes for having a bigger staff – without having to hire anyone. Our Service Center is dedicated to providing the real-time educational support employees need, especially today when choices are getting more complicated.
Employee Benefits Enrollment Support Levels
Technical Support.
- Password reset
- COBRA calls
- System navigation
- Dependent verification questions
Benefits Support. Technical Support services, plus:
- Benefit questions
- Enrollment and benefit support calls
- Specific client COBRA questions and support
- Warm transfers to client vendors
Concierge Support. Our White Glove Service is tailored to be the ultimate extension of your HR staff. Premier level includes Technical Support and Benefits Support services, plus:
- Handled by Client Certified Agents
- Claims advocacy services
- Employee-level chat functionality
- Dedicated service hours as dictated by the client
- Custom client support requests