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Businessolver

Adaptive Intelligence is the New “AI”

Your Benefits, Powered by Sofia’s Adaptive Intelligence

At Businessolver, we’re redefining what AI means for benefits administration. Our AI engine, affectionately named Sofia (which means wisdom in Greek), is more than just advanced technology—she’s adaptive intelligence at work. Since 2017, Sofia has been listening, learning, and adapting alongside employees and benefits administrators, delivering meaningful support that responds with both the mind and heart.

Recently earned AI and Innovation Awards

Delighted HR Professional

Real Results. Nothing Artificial.

Artificial Intelligence is transforming business as we know it. But not all AI is created equally. At Businessolver, Sofia’s adaptive intelligence is driving meaningful outcomes you can count on.

99.5% uptime

Our AI is working 24/7 so you don’t have to be.

NPS score: 74.42

“Excellent” Net Promoter Score.

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25+ years of data

Our AI is built on 25+ years of insights for better decision-making.

Save up to $3M+ annually

Our AI self-service and automation tools help you save time and money.

95% retention rate

We use intelligent listening to drive better service and efficiency to you.

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HiTRUST certified

We have stringent security standards in place to keep your data secure.

Sofia’s Suite of Adaptive AI Solutions

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Sofia is much more than a virtual assistant—she’s the behind-the-scenes engine that powers Businessolver’s interconnected suite of AI solutions. Using advanced capabilities like natural language processing, computer vision, and individualized recommendations, Sofia guides employees through complex choices with the ease and empathy they need in the moments that matter.

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Virtual Assistant: 24/7 Multichannel Support
Sofia ensures round-the-clock availability across chat, phone, and mobile, handling 34% of interactions after hours and on weekends—providing employees with anytime, anywhere support.

Personalized Content, Search, and Summarization
Sofia combines AI-driven search and plain-language summarization to provide employees with quick, accurate, and personalized answers to complex benefits questions, simplifying jargon and empowering informed decisions.

Computer Vision: Document Verification
Sofia uses computer vision to handle document verification tasks efficiently, ensuring that documents are processed and classified accurately. With her support more than 60% of dependents have access to their benefits immediately.

Personalized and Contextualized Benefits Engagement
Using predictive modeling, Sofia sends individualized, timely reminders and benefits nudges based on employee engagement patterns, increasing awareness and adoption of key benefits.

Intelligent Listening + Adaptive Intelligence
Sofia understands the intent and sentiment behind employee questions, allowing her to address complex queries with empathy and accuracy while adapting to evolving needs for more personalized experiences.

Enhanced Self-Service and Call Center Efficiency
Sofia boosts self-service adoption with tailored recommendations based on claims history, while enhancing call center efficiency through predictive call routing and real-time coaching, reducing handling times and improving service for happier employees.

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Over 7 Million Minutes of HR and Employees’ Time Saved (Just This Year)

While benefits continue to grow in complexity, Sofia’s advanced AI is growing exponentially effective at delivering impactful outcomes that improve employee engagement while saving employers significant time and money.

Time Saved: 7 million minutes saved in hold and call times with AI-driven call center technology.
Documents Verified: 62% of documents automatically verified by Sofia’s AI technology, reducing members’ wait time for dependent verification.
Fast, Lasting Resolution: 92% of all chats resolved the same day during annual enrollment with 82% of chats staying resolved after 7 days.
Satisfied Employees: 4.25 out of 5 member service score during 2024 annual enrollment.

Discover more in V2X’s case study

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Delivering Empathy with Every Employee Interaction

Our 2024 data shows employees are embracing technology that helps them self-serve and make meaningful decisions for their holistic wellness. Sofia delivers on this promise by meeting employees where they’re at in their benefits journey—with empathy at the center of every interaction:

Self-Service for Fast Resolution: 52% of employees chose a personalized AI-generated prompt in the phone menu, helping them self-serve with accurate information and quick resolution.
Higher Activation Rates: 19% of employees activated on a benefit when Sofia’s AI served up relevant information or resources.
Tailored Choices: 89% of employees now opt to use their claims history and other personal data to tailor their enrollment choices.
Year-Round Engagement: 42% of employees logged in to view or manage their benefits four or more times post-enrollment when they had a single platform to manage all benefits, including health savings accounts.

See how our AI helps drive better employee outcomes

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Smarter Benefits, Trusted Security—Powered by Sofia

Since 2017, we’ve been all-in on using AI responsibly at Businessolver—keeping privacy, security, and fairness front and center. Sofia’s got you covered with strong data privacy practices, encryption, and tools to reduce bias, making sure sensitive employee info stays safe and compliant. Employers can count on Sofia to work within secure, transparent boundaries, delivering benefits with trust and integrity.

Bias mitigation techniques ensure that our AI system operates in a fair and unbiased manner.
Compliance with stringent security measures and meeting our high standards (including HIPAA) ensures the protection of personal and protected health information.
Only necessary user information and data is stored to safeguard and prioritize user privacy while limiting data storage.
Adherence to the highest standards of scientific and industry excellence ensures that Sofia delivers high-quality natural language understanding and accurate responses to user interactions.

Tech with Heart: The People Behind Sofia

At Businessolver, innovation is in our DNA. Our in-house AI experts craft solutions that aren’t just leading-edge but also practical in their use. A big part of this commitment is our annual hackathon (aka a marathon for hackers) where our development teams come together to dream up and build fresh ideas—like Sofia, an idea born out of our 2017 hackathon.

Team video call to demo Benefitsolver

See Our AI in Action

Schedule a 20-minute demo with us to learn more about how our intuitive AI is driving meaningful results for your employees, your benefits strategy, and your bottom line.

See it in action