2023 Benefits Insights Report

85% of employees are (still) confused about their benefits. This statistic alone underscores the fact that employees are never going to really understand their benefits. And they shouldn’t have to.

Year five marks a turning point for the Benefit Insights report: We’re looking beyond the single moment of enrollment and building out a holistic view of how employees are engaging (or at least trying to engage) with their benefits year-round.

Our latest data shows us that to balance this fine line between benefits and budgets, employers must double down on technology that will personalize the benefits experience and guide employees toward optimal choices for their individual health and wealth needs.

Check out the data to see how your organization can help employees connect with the right benefits at the right time.

Read the Report

Put the Data to Work With More Resources

Connecting the Dots from Selection to Activation

See how HR teams can help guide employees toward a greater understanding of their benefits through the right-fit-for-them resources and solutions.

Read the special report

Benefits Insights Action Items for HR

8 ways employers can personalize the benefits experience to meet their employees’ unique needs.

Read the recommendations

2023 Industry Benchmarks

See how the data stacks up at the industry level and how these benefits teams can build value into their unique benefits programs.

Read the Ebook

Man confused about his benefits looking at laptop.
Benefits confusion is up. Preparedness is down.

85% of employees say they’re confused about their benefits and 45% say they feel panicked about large, unexpected expenses. The data gets clearer year over year: Employees are never really going to understand their benefits. But they do need help connecting the dots from their wellbeing to their benefits.


Woman and man reviewing bills and paying online using laptop.
Women, in particular, face financial wellness challenges.

52% of women said they don’t have a rainy-day fund to cover an unexpected expense vs. 33% of men. With financial hardship growing, personalized decision support plays a large role in ensuring more equitable access to financial wellness for all employees.


Man using Sofia chat on laptop to inquire about his benefits.
Employees are ready and willing to engage with benefits year-round, they just need additional context and support to get there.

67% of employees actively seek support (chats and calls) from Sofia with an average 90% same-day resolution rate for chats. The idea of printing a phone number on the back of an ID card is a thing of the past. Today’s consumers expect integrated, online, and personalized experiences that help them self-service on demand with near-instant results.


Woman working at her laptop to review her benefits.
Personalized support is critical to benefits engagement.

A data-driven, tech-enabled engagement strategy meets employees where they’re at (any device, anytime) while providing personalized decision support. 60% of employees who used decision support tool at enrollment elected a high-deductible health plan and a health savings account; 46% of employees log into Benefitsolver five or more times after enrollment when additional benefits services are available (such as FSA and HSA, or custom communications).

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