It’s 2019, and AI is becoming more and more accessible to business leaders to help streamline processes and take over certain mundane or time-consuming tasks.
And when it comes to HR, this is no exception. In fact, HR is one department that can harness AI in so many helpful ways, from recruiting, to training, to answering questions during annual enrollment, and providing helpful feedback that can enhance all aspects of business and the employee experience.
The truth is, the future of HR has to be a partnership between digital tools and a human touch. What does that look like? Take a look at our personal benefits assistant, Sofia. Sofia is not just a chatbot, her design code allows her to actually learn from the conversations she has with users throughout the year to grow her knowledge and be able to adapt and relate to the many people reaching out to her for questions!
AI is a powerful tool that can help your employees find what they need, when they need it, all with a conversational, human touch. So, what are the other AI trends that can help increase empathy in the HR department?
Despite both HR pros and employees being wary of AI, it is going to be a key tool to help HR departments thrive in the new year and beyond.
Want to get more data points on how AI can help streamline processes? Download our infographic below.