If you have a pulse on the HR/Benefits industry, you’ve probably heard about how AI is causing some waves in the field.
From recruiting to helping field benefits questions, AI can help streamline and enhance HR and benefits for a more empathetic approach to communication and day-to-day tasks.
You might be asking, “How can AI increase empathy at my workplace?” Great question. We’ll respond to your question with another: Do your employees want to work 24/7, 365 during Annual Enrollment? Although the hours during AE can seem endless, in actuality, humans need rest, breaks, and time to recharge. On the other hand, when your employees are enrolling in their benefits, they may have questions for your HR/Benefits teams after hours. That’s where AI can help. A personalized AI benefits assistant, like Sofia for example, can help field those questions after hours (and all hours) to free up your employees’ time to concentrate on other issues that crop up. Convinced yet?
Last week, we discussed the practical steps you need to start implementing to choose the right AI solution for your organization. As AI becomes more and more popular within HR, it’s going to be important to understand the vast differences in each area and how they can work together. While all AI is based in productivity and efficiency, there are steps you can take before implementation to help your employees embrace a change that could help them excel at their jobs as well as increase empathy in your workplace. Here’s how to get started: