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How to Bridge the Gap Between AI and Empathy – Part 3

How to Bridge the Gap Between AI and Empathy – Part 3
Posted on Wednesday, October 24, 2018 by Sony SungChu
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If you have a pulse on the HR/Benefits industry, you’ve probably heard about how AI is causing some waves in the field.

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From recruiting to helping field benefits questions, AI can help streamline and enhance HR and benefits for a more empathetic approach to communication and day-to-day tasks.

You might be asking, “How can AI increase empathy at my workplace?” Great question. We’ll respond to your question with another: Do your employees want to work 24/7, 365 during Annual Enrollment? Although the hours during AE can seem endless, in actuality, humans need rest, breaks, and time to recharge. On the other hand, when your employees are enrolling in their benefits, they may have questions for your HR/Benefits teams after hours. That’s where AI can help. A personalized AI benefits assistant, like Sofia for example, can help field those questions after hours (and all hours) to free up your employees’ time to concentrate on other issues that crop up. Convinced yet?

Last week, we discussed the practical steps you need to start implementing to choose the right AI solution for your organization. As AI becomes more and more popular within HR, it’s going to be important to understand the vast differences in each area and how they can work together. While all AI is based in productivity and efficiency, there are steps you can take before implementation to help your employees embrace a change that could help them excel at their jobs as well as increase empathy in your workplace. Here’s how to get started:

  1. Empathy Index. You can’t start infusing empathy into technology if your organization isn’t empathetic in the first place. Businessolver has created an online assessment tool to help organizations determine where they fall on the empathy continuum.
  1. Research. The best way to start looking for AI solutions is to first determine what the pain points are in your organization. What is causing the most manual labor? Where are communications falling short? Where are people feeling the most burn out? Look for AI solutions that can deliver for and meet those needs.
  1. Communicate. Employees are nervous and fearful of AI and what it could mean for their jobs. You need to recognize this anxiety and have open and honest conversations about AI and how it can improve their day-to-day. Start those communications early and often so when you start to roll out new solutions, they are prepared and even excited for what they will bring. 

Get started on your AI journey by taking Businessolver’s Empathy Index online assessment below. Plus, you can check out Part 1 and Part 2 of our AI and Empathy blog series for more information.

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