Welcome to “The One Thing,” a new Businessolver blog series that takes a closer look at our approach to client service.
A major part of our mission is to delight our clients, and Solvers recommit each day to doing so. “The One Thing” shares insights from Solvers on how they stay true to the mission and motivated to bring it to life in their daily work.
Next on our series, Elizabeth Ham, Client Success Lead who’s been with Businessovler for almost 3 years. She has 14 years of health and welfare consulting experience with an emphasis on benefits administration technology outsourcing.
She currently lives in Washington D.C. with her husband and dog and loves to entertain, cook, and bring people together.
We asked Elizabeth: What question do you get asked the most about our technology and/or client service, and how do you answer?
Working in client services, I field a lot of questions, and I really love providing answers to both the most complex technical questions as well as the questions that probe into our partnership abilities. One particular question stands out to me from the others because I think it’s a particularly poignant one to address in the beginning months of 2018.
“How can you and your team make me and my company a priority with all your other clients?”
This is one of my favorite questions to answer, not only when I have an opportunity to be a part of a meeting with a prospective client looking for a partnership change, but also when working with our amazing current clients that we support.
Prior to choosing to join Businessolver almost three years ago, a large part of my professional role was assisting clients with navigating the path of choosing a new benefits administration technology partner – so I know firsthand how difficult the process is. As with a new relationship, you have to really get to know each other and figure out what works best for each party, especially during periods of growth. What is the most important quality of a new relationship? Trust.
I go back to our main mission; delight our clients and grow our business. To delight our clients, we want to grow and adapt to the constantly changing benefits environment to better serve them and their needs. If we aren’t growing – we’re dying, and we want to continue to grow and improve for our clients. We strive, every single day to show (not tell) our clients our progress through tangible growth, innovation, and most importantly, empathy, and we trust them to know, even if there are hiccups, we are constantly striving to be better.
When I first joined this team I thought, there is no way Businessolver is actually walking the walk, providing innovative and forward-thinking solutions – driving growth, while providing empathetic client services. I can honestly say, they – or should I say we — do.
We may have a miss here and there, but doesn’t every relationship? We use them as an opportunity to improve our technology to meet our clients and employees where they need to be met. We strengthen our relationships with our HR and benefits teams through trust, which then has a positive impact on the most important component of the entire equation: your employees.