“Delight” Decoded: The Unconventional Art of Client Happiness at Businessolver

Pioneering delight for 25+ years equates to a deep understanding of how to do it right.

In a world where the term “customer delight” is tossed around like confetti at a parade, it’s rare to encounter a company that doesn’t just walk the walk but dances the dance—albeit, with a bit of an edge. With “delight”—our industry’s new pet phrase, might seem passé, but at Businessolver, we’ve been delighting clients with an audacious twist long before it became a boardroom buzzword.

For over 25 years, we’ve been marrying tech innovation with a special human touch in benefits administration. Because in our world, technology pulses with the same vitality as the human heart. Our steadfast mission remains in year 26: to grow our business and delight our clients.

Technology with heart

From the very beginning, Businessolver made a bold bet on the power of combining advanced technology with the heart of our people. Imagine, if you will, a world where AI doesn’t just stand for Artificial Intelligence but also Artistic Intuition. Businessolver’s platform is more than just sophisticated algorithms and cold code; it’s crafted with an understanding that behind every screen, or every line of data, there’s a person with hopes, dreams, and—let’s be real, with complex needs and simple wishes for navigating the twists and turns of healthcare and benefits.

Harmonious ingenuity

For us, “delight” isn’t just a soundbite; it’s an experience, a composition of ingenious solutions. Imagine a virtual assistant so attuned to your needs it’s practically telepathic, providing a quick nudge to take the right next step, but with a smile (figuratively speaking of course). Our solution transforms convoluted benefits enrollment, turning complexity into simplicity. Right from the start, we tuned our services to the harmonies of client fulfillment, creating touchpoints that resonate with the promise of wonder.

Razor-sharp compassion

What catapults Businessolver from good to groundbreaking is our razor-sharp compassion. We’re not here to serve up predictable customer service platitudes. Our flavor of empathy is bold, savvy, and unapologetically human, fueled by compassionate competence. It’s the understanding that scripts and protocols are mere backdrops to the genuine connections we encounter daily. This wasn’t serendipity; it was a strategic choice from the very beginning, a relentless drive to reinvent client engagement. Extending through the phones and chats to our members, we deliver a kind, quality, and efficient experience, creating delight for our members. Compassion is a competence we possess as Solvers, it’s just in our DNA.

Beyond the buzzword 

So, where does this leave us? Our “delight” is more than a mere buzzword parroted by other vendors—it’s a manifesto in our client partnerships. At Businessolver, delight powers every interaction. It’s our commitment to not only meet expectations, but set the bar high for each and every moment that our clients and their members interact with us.  

We get it—stakes are high when it comes to employee well-being. That’s why our clients like Carolyn Campbell, Senior Benefits Manager at PacSun, share this sentiment, “Moving to Businessolver has been a great experience. I feel so supported by my service team and even though I never expect an issue to arise, if it does, I’m confident in their ability to resolve and see it through.” Clients like her know we will be there for them for every moment that matters. Businessolver realized early on that the secret sauce to authentic client satisfaction is to build long-lasting impressions, making every interaction matter. 

In a nutshell, Businessolver isn’t just in the business of benefits administration; it’s in the business of joy. And in an often-impersonal digital age, finding a company that genuinely aims to delight (and has done so since day one) is not just refreshing—it’s revolutionary.