Businessolver Launches New Empathy Index Online Assessment For Organizations To Measure Workplace Empathy

Posted on Monday, September 10, 2018

Online tool empowers organizations to understand employee perceptions of empathy, provide actionable insights to drive change, and track trends over time

WEST DES MOINES, IOWA (September 10, 2018) – Today, Businessolver®, a leader in SaaS-based benefits administration technology, announced the launch of the Businessolver Empathy Index, a first-of-its-kind assessment tool for companies to evaluate and measure empathy in their organization. This adds another dimension to Businessolver’s commitment to improve the state of workplace empathy today and for the future. The online tool provides a quantified score that enables decision-makers to see how their employees perceive workplace empathy across five key pillars — behaviors, communications, company values, culture and corporate philanthropy — and gain actionable insights into the areas of the business where more empathetic practices are needed.

“Our State of Workplace Empathy study has shown us that CEOs and HR professionals are more aware that empathy has the power to be a key driver of high performance,” says Businessolver’s Chief Strategy Officer, Rae Shanahan. “The Businessolver Empathy Index provides these leaders with a snapshot of where their company is and where they need to improve in order to foster the empathetic values and behaviors their employees crave the most. It is the natural next step for us in empowering organizations to be more empathetic.”

The impetus for the Businessolver Empathy Index came from building upon three years of data and insights from Businessolver’s annual State of Workplace Empathy study, which annually surveys more than 1,500 employees, HR professionals and CEOs. Businessolver saw employees rating empathy as an increasingly important value in the workplace, with 96% of respondents in 2018 stating that empathy is important for a company to demonstrate — the highest percentage thus far in Businessolver’s annual study. Yet, more employees than ever (92%) also believe empathy is undervalued in U.S. workplaces. Many leaders still consider empathy a “soft skill” that is difficult to measure, even though 87% of CEOs believe a company’s financial performance is tied to empathy. Identifying this crucial disconnect between employees and CEOs inspired Businessolver to create a solution that allows organizations and leaders to better understand how their employees think about workplace empathy. The valuable insights gained from the Businessolver Empathy Index can be used to improve areas lacking in empathy, and to measure and monitor it for trends over time.

Developed in partnership with Adam Waytz, Associate Professor at Northwestern University’s Kellogg School of Management, the Businessolver Empathy Index assesses five pillars related to workplace empathy with weighted scores to create an aggregate empathy assessment score on a scale of 0-100. “The first step to improving workplace empathy is measuring and monitoring it,” says Waytz, who has published extensively on workplace culture. “By giving companies quantified data, the Businessolver Empathy Index allows them to track perceptions over time and make adjustments to their strategies as needed.”

Businessolver is now offering this new assessment tool to any organization looking to better understand where they fall on the empathy continuum and focus in on areas where they can improve empathy in the five key pillars within their workplace. To take the online assessment and for more information on the Businessolver Empathy Index, visit   

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About Businessolver

Since 1998, Businessolver has delivered market-changing benefits administration technology supported by an intrinsic responsiveness to client needs. It creates client programs that maximize benefit program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefit selections. Founded by HR professionals, Businessolver’s unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight. Learn more at  

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