The State of Workplace Empathy

2019 State of Workplace Empathy

The Businessolver® State of Workplace Empathy Study, now in its fourth year, annually surveys U.S. employees, HR professionals, and CEOs to evaluate the state of empathy in American workplaces.

Empathy is clearly the competitive edge leaders are missing

Ninety-one percent of CEOs believe empathy is directly linked to a company's financial performance, while 93 percent of employees say they're more likely to stay with an empathetic employer. But, an increasing number of employees don't think their employer is empathetic, leaving the door open for lost talent at organizations that can't close the "empathy gap." In fact, 92 percent of CEOs say their organization is empathetic, but only 72 percent of employees agree (a 6-point decrease from previous years).

See more stats & facts

Dig deeper into the study

State of Workplace Empathy executive summary

Employers ignore empathy at their own risk.

CEOs increasingly see empathy as a vital workplace value, but they are struggling to bring it to life. With employees using empathy as a decision point to stay or go, it's more important than ever for leaders to figure it out so they can compete in today's historically challenging labor market.

Read the executive summary

Empathy Insights:
Key Stats
& Facts e-book

Data highlights from the study.

In the 2019 Study, new areas emerged that help define empathy at work- mental health, diversity, and inclusion. Find out what employees, HR pros, and CEOs think about how empathy drives engagement, productivity, and overall business success... and where there's room for some significant improvement.

Dig deeper in our e-book

How CEOs are keyed in to workplace empathy.

When it comes to their own jobs, CEOs are even more invested in empathy than their employees. 

Virtually all leaders feel it's important for organizations to demonstrate empathy. And a significant majority feel there's more progress to be made. Perhaps surprisingly, this focus on empathy extends to what CEOs want for themselves in the organizations they lead. Like employees, they are motivated by empathy...but for them it runs even deeper.

Get the details in this infographic that compares how leaders and employees feel about empathy in the workplace. 

View the Infographic

Read More On Empathy!

View Resource
E-Book
Empathy Can Help You Win the War for Talent
View Resource
Infographics
Support Employee Mental Health and Engagement with Empathy
View Resource
Infographics
Empathy + Benefits Support Total Employee Well-Being

More stats & facts from the study

2017 State of Workplace Empathy
Read the 2017 Study
2018 State of Workplace Empathy
Read the 2018 Study
More Empathy Content
View All Resources

Businessolver® Benefitsolver®, and the Businessolver logo are registered trademarks of Businessolver.com, Inc. 2020. All rights reserved. Privacy Policy | Terms of Use