The State of Workplace Empathy

2018 State of Workplace Empathy

The Businessolver® State of Workplace Empathy Study, now in its third year, annually surveys U.S. employees, HR professionals, and CEOs to evaluate the state of empathy in American workplaces.

Empathy has solidified its position as a core workplace value that impacts culture, innovation, productivity, and profit

Eighty-seven percent of CEOs believe a company’s financial performance is tied to empathy in the workplace, as do 79 percent of HR professionals. Eight in 10 employees, HR professionals, and CEOs agree an empathetic workplace has a positive impact on business performance. In fact, majorities in all demographics of employees responded that empathy motivates workers and increases productivity.

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State of Workplace Empathy executive summary

Strengthening business for sustainable success.

While employees, HR pros, and CEOs all agree empathy is undervalued and must improve among U.S. businesses, a persistent — and growing — “empathy gap” still exists between CEOs and employees. That gap creates challenges in employee engagement, which ultimately affects the bottom line.

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State of Workplace Empathy overview

Data highlights from the study.

According to the 2018 state of workplace empathy study, empathy — understanding employees’ feelings and needs to create a better workplace experience is the key to not only driving employee engagement, but also retention and productivity.

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Multigenerational Imperative

How Employees View Workplace Empathy and Why Business Leaders Need to Pay Attention

It seems like it’s never been more challenging to find common ground across the workforce, with up to five generations with varying viewpoints and needs. Leaders, managers and HR pros are all looking for that one thing that cuts across age, gender and experience. 

The answer might be simple—start with empathy, an important workplace value that all employees agree makes for a better work experience, higher productivity and deeper loyalty.

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Can AI and Empathy Co-Exist?

AI is the next breakthrough technology, but some are concerned that instead of helping people, it will replace us.

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Multigenerational Imperative

See how employees feel about empathy, which workplace behaviors they believe demonstrate it, and find out how leaders can tap into these feelings to increase engagement and retention.

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