The State of Workplace Empathy

2019 State of Workplace Empathy

The Businessolver® State of Workplace Empathy Study, now in its fourth year, annually surveys U.S. employees, HR professionals, and CEOs to evaluate the state of empathy in American workplaces.

Empathy is clearly the competitive edge leaders are missing

Ninety-one percent of CEOs believe empathy is directly linked to a company's financial performance, while 93 percent of employees say they're more likely to stay with an empathetic employer. But, an increasing number of employees don't think their employer is empathetic, leaving the door open for lost talent at organizations that can't close the "empathy gap." In fact, 92 percent of CEOs say their organization is empathetic, but only 72 percent of employees agree (a 6-point decrease from previous years).

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State of Workplace Empathy executive summary

Employers ignore empathy at their own risk.

CEOs increasingly see empathy as a vital workplace value, but they are struggling to bring it to life. With employees using empathy as a decision point to stay or go, it's more important than ever for leaders to figure it out so they can compete in today's historically challenging labor market.

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Empathy Insights:
Key Stats
& Facts e-book

Data highlights from the study.

In the 2019 Study, new areas emerged that help define empathy at work- mental health, diversity, and inclusion. Find out what employees, HR pros, and CEOs think about how empathy drives engagement, productivity, and overall business success... and where there's room for some significant improvement.

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How CEOs are keyed in to workplace empathy.

When it comes to their own jobs, CEOs are even more invested in empathy than their employees. 

Virtually all leaders feel it's important for organizations to demonstrate empathy. And a significant majority feel there's more progress to be made. Perhaps surprisingly, this focus on empathy extends to what CEOs want for themselves in the organizations they lead. Like employees, they are motivated by empathy...but for them it runs even deeper.

Get the details in this infographic that compares how leaders and employees feel about empathy in the workplace. 

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More stats & facts from the study

2017 State of Workplace Empathy
Read the 2017 Study
2018 State of Workplace Empathy
Read the 2018 Study
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