Businessolver Resources

Grocery Chain Focuses on Associate Engagement

Posted September 19, 2019

Benefits administration platform supports superior customer service, brand loyalty and optimal retention rates.

As all retailers know, the higher the level of employee engagement, the more positive the customer experience. And when it comes to grocers, highly engaged associates have a bigger impact than just providing great customer service; they create the kind of brand loyalty that keeps customers coming in their doors again and again. For decades, in fact.

With more than eighty years of experience in the grocery retail sector, this Businessolver® client aims to deliver a program that’s competitive, and that drives associate engagement while offering a good value. Robust financial incentives are offered for healthy lifestyle choices, resulting in employee engagement levels above 70%.

Company Snapshot

  • Grocery chain with 250+ stores in eight states
  • Approximately 33,000 full- and part-time associates
  • Over 80 years in business