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Grocery Chain Focuses on Associate Engagement

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Benefits administration platform supports superior customer service, brand loyalty and optimal retention rates.

As all retailers know, the higher the level of employee engagement, the more positive the customer experience. And when it comes to grocers, engaged associates have a bigger impact than just providing great customer service; they create the kind of brand loyalty that keeps customers coming in their doors again and again. For decades, in fact.

With more than 80 years of experience in the grocery retail sector, this Businessolver client aims to deliver a program that’s competitive, and that drives associate engagement while offering a good value.

The Client’s Challenges
  • Because the company offers a full suite of both core and voluntary options, along with a comprehensive wellness program, getting people the information and tools they need to understand and use their benefits is key.
  • The company actively seeks ways to engage and inspire their associates not only to encourage great customer service, but also to minimize the high turnover rates that are so common in retail settings. And, it requires its vendors to do the same.
Story Highlights
  • In choosing a new benefits solution, communications functionality was the deciding factor. With a distributed retail workforce, the client needed a strong centralized platform that could serve as a hub for all benefits information and activity.
  • As part of their customized solution, Benefitsolver now serves as the employer’s total HR communications hub, as payroll information is delivered through the platform to drive associates to a single system.