The benefits team fielded fewer questions and had less “noise” during enrollment. With the improved dependent verification process, staff was freed up from managing the back-and-forth with employees, directing them to Businessolver instead. As they managed other downstream tasks associated with the acquisition, this additional time enables the benefits team to focus on more strategic work, including payroll consolidation and potential benefits harmonization.
The benefits team can still see employee questions, issues and resolutions with Sofia as part of the administrator interface and reporting, and they “love that they can hear the recorded calls” if necessary.
Savings have not only accrued from freed-up capacity, implementing a closed-loop payroll approach has translated into cost savings for
the organization as well. This wasn’t something they did previously, but the suggestion came out of the best practice discussions
“The Businessolver team brings a best-practice perspective to our relationship. They know the right questions to ask even when we didn’t know what we needed,” according to the benefits manager. “That’s helped us a lot.”