Ortiz loves that regardless of employee status, there is only one benefits URL to maintain. Because of Benefitsolver’s robust eligibility processes, Sitel Group associates are able to view the benefits they’re eligible for upon login to the enrollment platform. This feature simplifies communications and creates a more cohesive associate experience throughout their tenure at Sitel Group.
“It’s so much easier when we can say, ‘Hey, we offer part-time benefits,’ and they say, ‘OK, I want those. Where do I go to enroll?’ And it’s that simple.”
End-to-End Associate Coverage
Many part-time or variable-hour employees don’t know where to turn for benefits. Ortiz reports that onboarding associates are delighted with having options to opt in to benefits, especially in the volatility of the health care climate throughout the pandemic.
How does Ortiz know it’s working? “I know it’s working because I no longer get emails from associates asking about the waiting period or asking questions about the healthcare.gov website. It feels good to be able to offer our people this robust and easy to use solution.”
Sitel Group offers MyChoice Market for both onboarding and offboarding employees, creating an alternative to the sometimes-high COBRA rates.
Employee Adoption is High
For employees and former employees looking for coverage, the election response has been incredible. From January 2020 – January 2021, 82% of the variable hour group elected coverage; and for the terming employees, 78% elected coverage.
Benefit offerings currently include the MEC health coverage and dental and vision options, and Sitel Group is looking to expand the offering to the additional products in the near future to increase their associates’ coverage options with affordable and easy-to-access voluntary benefits.
With 100,000 associates around the world, Sitel Group needs an efficient, effective solution. “The Businessolver partnership helps us achieve our goal; we need just two people to run our benefits program.” said Ortiz.