Ortiz loves that regardless of employee status, there is only one benefits URL to maintain. Because of Benefitsolver’s robust eligibility processes, associates are able to view the benefits they’re eligible for upon login to Sitel’s enrollment platform. This feature simplifies communications and creates a more cohesive associate experience throughout their Sitel tenure.
“It’s so much easier when we can say, ‘Hey, we offer part-time benefits,’ and they say, ‘OK, I want those. Where do I go to enroll?’ And it’s that simple.”
End-to-End Associate Coverage
Many part-time or variable-hour employees don’t know where to turn for benefits. Ortiz reports that onboarding associates are delighted with having options to opt in to benefits, especially in the volatility of the health care climate throughout the pandemic.
How does Ortiz know it’s working? “We don’t hear the noise. That’s essentially gone away. Before, we literally were getting emails from associates who were disgruntled with the waiting period and the fact that they had to go to the healthcare.gov website. It feels good to be offering them something now.”
Sitel offers MyChoice Market for both onboarding and offboarding employees, creating an alternative to the
often-untenable COBRA rates.
Employee Adoption is High
For employees and former employees looking for coverage, the election response has been incredible. From January 2020 – January 2021, 82% of the variable hour group elected coverage; and for the terming employees, 78% elected coverage.
Benefit offerings currently include the MEC health coverage and dental and vision options, and Sitel is looking to expand the offering to the additional products in the near future to increase their associates’ coverage options with affordable and easy-to-access voluntary benefits.
Ortiz and her one benefits analyst run a lean team, and she credits her relationship with Businessolver as the glue that makes it work, “It’s such a great partnership, two people CAN run it.”