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One-Stop Benefits Solution Delivers Outstanding Service

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One-Stop Benefits Solution Delivers Outstanding Service.  

Learn how third-party administrator SelectSource offers an end-to-end solution for small employers who want to take advantage of high-tech and high-touch service.   

Company Snapshot

  • Third-party administrator focusing on organizations with 1,000 employees or fewer 
  • Over 15,000 employees on the BenefitsolverSM platform 
  • Serves clients with a staff of HR and benefits pros headquartered in Lake Mary, Florida

Philsophy

Even though SelectSource is targeted to smaller clients, they are committed to offering an outstanding personalized experience that considers the organization’s current and future state. SelectSource works with clients to ensure there’s a high level of employee and administrator self-service while serving employees an appropriate experience.  

In addition to offering benefits administration, SelectSource also provides other best-in-class services including consolidated invoices, COBRA administration, call center support, dependent audits, EOI administration, compliance and payroll. As a one-stop-solution, SelectSource looks to partner with organizations that enable them to deliver on their promise of outstanding service that can grow with client needs and expectations.   

Solution

SelectSource chose the Benefitsolver® platform as its benefits administration engine because of its robust functionality, intuitive design and forward-thinking enhancements. By working with the best available technologies that are constantly innovating, SelectSource can support clients’ growth into future state, no matter where they start their journey.  

Using the Benefitsolver platform, SelectSource’s solution set for clients includes:  

  • Supported transitions from any environment including insourced, paper-based solutions 
  • An employee experience that offers clients the option to leverage advanced functionality such as decision support, mobile access and AI-supported member service 
  • A secure, high-quality electronic data interchange (EDI) for carrier files that reduces errors and increases billing accuracy 
  • Consolidated benefits billing and reconciliation 

Results

Through its partnership with Businessolver, SelectSource has been able to deliver clients access to state-of-art benefits administration that saves money and frees them up to focus on more strategic HR work. Combined with their expert administrators and call center, this has resulted in a best-in-class experience for clients including:  

  • Streamlining and automating manual benefits administration processes. 
  • Offering employee self-service that helps people understand and appreciate their benefits. 
  • Removing the cost of paper-based administration and communications.  

It has also meant that clients are able to take advantage of additional services and functionality over time, thanks to Benefitsolver’s single-source foundation. The system is continuously updated ensuring SelectSource clients and their employees are always accessing the latest technology. This forward-looking client advocacy is at the foundation of SelectSource’s service to clients.  

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