The State of Workplace Empathy

2020 State of Workplace Empathy

The Businessolver® State of Workplace Empathy Study, now in its fifth year, annually surveys U.S. employees, HR professionals, and CEOs to evaluate the state of empathy in American workplaces.

2020 State of Workplace Empathy Study: Executive Summary

This annual survey covers six industries and four generations to show the evolution of how employees and leaders perceive and experience empathy in the workplace. Findings reveal key learnings at a time of unprecedented societal challenges and economic uncertainty, and provide actionable insights for fostering empathy and including it as a foundational value across an organization .
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Mental Health

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Leadership

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Benefits

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Generations & Industries

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Mental Health

Now more than ever, employees in all industries and across all demographics are facing unprecedented pressure on their mental health. Our studies demonstrate the importance of workplace empathy in the conversations taking place today around mental health.

Leadership

As organizations adapt to massive and unprecedented change, their leaders find themselves subject to heightened scrutiny for their responses to the human and financial costs from the uncertainties of 2020. Going forward, these leaders have a unique position, starting at the top, where Chief Executive Officers must take on the additional role of Chief Empathy Officer.

Benefits

Virtually all CEOs, HR pros and employees think benefits are a good way for an organization to demonstrate empathy to its workforce. In fact, a strong majority (89 percent or more) in each group believe that the quality, types and cost of employee benefits are strong indicators of an organization’s values. Understanding how each stakeholder group views benefits and empathy can help you better align your benefits program with your overall organizational goals, especially around engagement and productivity.

Generations & Industries

It seems like it’s never been more challenging to find common ground across the workforce, with up to five generations with varying viewpoints and needs. Leaders, managers and HR pros are all looking for that one thing that cuts across age, gender and experience. Then add in industries, and it can get really complicated. Employees overwhelmingly value empathy in the workplace, but there are differences depending on where people work.

2018 State of Workplace Empathy
Read the 2018 Study
2019 State of Workplace Empathy
Read the 2019 Study
More Empathy Content
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