Sofia helps our enrollees across the generational board.
Jokes Are Free
Need a quick breather? Sofia can lighten the mood with a joke!
Speaking of Time
No waiting with Sofia. Members get their questions answered quickly and efficiently.
Clear it up
Benefits terms can be confusing. Sofia provides answers to questions and a few prompts for more information. This AE, her most-asked-about topic was health savings accounts (HSAs).
Sofia’s knowledge base increased by 86% and she received some upgrades on her autonomous learning process, helping accelerate her “education” without direct human intervention.
Sofia has upskilled her ability to provide more client-specific information this year—even plans that are outside of Benefitsolver®, providing a more holistic benefits experience.
Sofia learns based on employee insights. What are the hottest benefits topics? Our UX team and linguist study HOW questions are asked and WHAT questions are generating the most buzz to make sure Sofia is brushing up on the right lingo. Are people asking about “retirement” or “claims?” We make sure Sofia can help with the questions that members ask.
Sofia began sending quarterly reports to all clients in 2021, giving them specific insights into the questions their employees are asking.
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