Sofia helps our enrollees across the generational board.
Jokes Are Free
Need a quick breather? Sofia can lighten the mood with a joke!
Speaking of Time
No waiting with Sofia. Members get their questions answered quickly and efficiently.
On the phone
Sofia successfully deflected more than 64,000 member calls during annual enrollment and is rocking the answers there too.
Sofia’s chat volume continues to increase year over year. She took 97% more chats for 2021 AE than for 2020.
Sofia learns based on employee insights. What are the hottest benefits topics? Our UX team and linguist study HOW questions are asked and WHAT questions are generating the most buzz to make sure Sofia is brushing up on the right lingo. Are people asking about “retirement” or “claims?” We make sure Sofia can help with the questions that members ask.
During AE, Sofia helped people answer their basic benefits questions, so they could elect the right coverage. Her top three topics were:
Sofia’s “greatest hits” for plans and programs this AE season were:
1. Medical coverage
2. Health Savings Accounts (HSAs)
3. Dental coverage
4. Flexible Spending Accounts (FSAs)
5. Life insurance
6. Vision coverage
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