Businessolver Case Study

Threads and Tech: How PacSun Streamlined Their Benefits

PacSun, a national retail company with 5,000 corporate and retail employees, partnered with Businessolver to maximize their benefits spend. In a competitive retail market, PacSun needed a system that could reduce the complexity of vendor management, remove manual processes and heighten benefits engagement for their employees.

Benefitsolver^® helped PacSun consolidate many of their benefits systems into one platform to support their benefits administration strategy

One Platform: Our single-source platform reduced the number of systems PacSun’s HR needs to manage their benefits strategy
Personalized Employee Experience: Integrated communication tools, decision support, and employee self-service tools help PacSun employees connect with their benefits
Automated processes: Benefitsolver’s AI-powered, rules-based technology streamlined formerly manual processes for PacSun

PacSun’s Results

In just one year with Businessolver, PacSun has seen tremendous results in building their benefits brand while delivering on cost efficiencies for the business.

$300,000 in cost avoidance in the first year

Realized by reducing manual processes, removing ineligible dependents and saving time through self-service.

99% of AI-supported chats stay resolved after 7+ days

Helping employees with their benefits questions as quickly as possible.

89% of employees log in 5+ times

Proving that benefits is more than just a once-a-year event.

20% increase in voluntary benefits enrollment with our Pinnacle Partner, Aetna

Protecting employees and delivering great financial stability.

35% of employees use decision support at enrollment

Ensuring confidence in benefits decisions for a wide-range of employees.

“Moving to Businessolver has been a great experience. I feel so supported by my service team and even though I never expect an issue to arise, if it does, I’m confident in their ability to resolve and see it through. ”

– Carolyn Campbell, Sr. Manager, Benefits at PacSun

Benefits Optimization Calculator

We leverage technology to empower employees in selecting and activating on available plans and programs and provide employers real-time data and insights to optimize efficiency, manage costs and ensure compliance within their HR and benefits programs.

To help you better understand how investing in benefits technology can impact your spend, we leveraged data from our own system, as well as industry studies, to develop a Benefits Optimization Calculator.

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Ready to Get Started?

We help you take care of your employees, and help them get the most value from their benefits — holistically managing their health and wealth.

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