Sofia^SM Personal Benefits Assistant

Transforming the enrollment experience with our personal benefits assistant

Our industry-first personal benefits assistant, Sofia, transforms the benefits experience in a new, personalized way that meets your employees' needs.

As an extension of our service center team, Sofia is standing by to provide a high-touch, personalized experience for your employees

Using artificial intelligence and machine learning, Sofia answers your employees' benefits questions when and where they need it most, through chat, over the phone or from the MyChoice℠ Mobile App.

One size does NOT fit all. With foundations in benefits and empathy, Sofia was created by benefits experts to provide personalized, front-line support for employees’ benefits questions and concerns.

Revolutionize the way you and your employees interact with benefits

Businessolver^® embraces a technology-first approach to benefits and believes in driving disruption in the benefits technology space. So what’s next? Sofia is going to revolutionize the way you and your employees interact with benefits. Imagine having Sofia provide your real-time benefits data with the sound of your voice, or enroll your members in their plans through simple commands. Join us on the journey of delivering ground-breaking technology that puts people first. That's Technology with Heart.

Learn more about our innovative technology

What Sofia means for you

AI driven

She uses natural language processing and machine-learning to grow smarter with each interaction and provide more complex answers over time, meaning fewer questions coming to you.

HIPAA compliant

Your data is secure, because we created our own back-end systems to ensure that Sofia is HIPAA compliant.

Empathy first

You don’t have to worry about “the machine.” With foundations in empathy, Sofia was built to provide empathetic, expert guidance for employee benefit questions.

More time

To put it simply, with Sofia as your first line of defense in delivering great service, you have more time to manage your day-to-day.

Tailored experience

She can access a customizable glossary that can be tailored to your organization and include important phrases and definitions that are specific to you.

What Sofia means for your employees

She’s smart!

She is a great resource for benefits questions and how to navigate the system.

Available 24/7

Day or night, she is available to those with questions outside of 9 to 5.

Zero wait times

Sofia is available immediately, so employees don’t have to wait for an email to be returned or someone to be in the office to get their question answered.

Always ready

She is available when and where you need her — from your desktop, over the phone or on the MyChoice Mobile App.

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HR Experience		Member Experience	Careers	Who We Serve
Enrollment & Eligibility	COBRA Administration	Sofia^SM Personal Benefits Assistant	Open Positions	The Businessolver Way
Reporting & Analytics	Verification Services	MyChoice^® Recommendation Engine	Leadership	Businessolver Foundation
Consumer Account Administration	Payroll & Billing	MyChoice^® Mobile App	News	Submit an RFP
Direct Bill	LiveKinnect^SM Connections	MyChoice^® Market	Partners	Corporate Responsibility
Communications & Fulfillment	Client Delight	MyChoice^® Accounts
Exchange	Retiree Administration	Service Center
Compliance		Employee Benefits Engagement

Sofia^SM Personal Benefits Assistant