Businessolver Launches Industry-First Benefits Insights Dashboard: Empowering HR with AI-Driven Insights and Recommendations
Denver, COLORADO – (April 23 2024), Businessolver®, a leading provider of benefits administration technology and services, is thrilled to announce the launch of its Benefits Insights Dashboard. First revealed at Businessolver’s annual Vision conference, this innovative addition to Businessolver’s benefits platform represents a significant leap forward in the way HR administrators engage with and understand employee benefits interaction and technology usage.
The Benefits Insights Dashboard is designed to provide HR teams with unprecedented insights into employee benefits engagement. By leveraging advanced AI technology, the dashboard offers not only real-time analytics and reporting but also predictive recommendations to enhance benefits strategy alignment with organizational goals.
“The concept was born out of a deep-dive analysis into the needs and challenges of HR administrators, a process that included design thinking workshops, guided interviews, and collaboration with Businessolver’s Product Advisory Council,” said Rae Shanahan, Chief Strategy Officer at Businessolver. “This meticulous approach helped shape a solution focused on delivering real-time, actionable data to HR teams, enabling them to demonstrate the tangible ROI of their benefits programs”
The Benefits Insights Dashboard features include:
- Engagement Analytics: Understand how employees interact with their benefits, from awareness to decision-making, through various touchpoints within the platform.
- Targeted Recommendations: AI-driven suggestions for improving communication strategies, tailoring them to different employee demographics and behaviors.
- Competitor Benchmarking: Insights into how an organization’s benefits engagement and satisfaction compare to industry competitors, empowering HR to make informed adjustments.
- Call Analysis: Leveraging AI to analyze customer service calls, providing summaries, sentiment analysis, and trend identification to improve future interactions.
One of the dashboard’s key components is its ability to dissect the effectiveness of communication strategies, turning HR administrators into data-driven marketers. This allows for a deeper understanding the impact of communications on employee decisions.
The dashboard also integrates findings from surveys, offering a detailed view of employee satisfaction and suggestions for improvement. This feedback, coupled with sophisticated AI analysis of customer service interactions, equips HR teams with a comprehensive understanding of employee needs and preferences.
Lastly, these dashboards include a compass into the root of employee’s questions about their benefits, and how to provide the most empathetic service in meeting their needs. From analyzing their sentiment to leveraging AI to provide meaningful recommendations, this conversational compass will help HR get deeper insight into their employee’s needs.
“We’re excited to bring these insights to our clients in a new way,” said Shanahan. “This dashboard not only showcases our commitment to innovation but also to supporting our clients in their mission to offer the best possible benefits experience to their employees.”
Businessolver’s Benefits Insights Dashboard is set to transform how HR administrators approach benefits engagement, offering a blend of analytical depth and intuitive recommendations to enhance employee satisfaction and organizational success.
About Businessolver
Founded in 1998, Businessolver delivers market-changing benefits administration technology supported by an intrinsic responsiveness to client needs. The company provides an online platform to help employers and their employees manage their benefits in an efficient, secure, and personalized way. Businessolver’s platform is known for its innovation, including the integration of advanced AI technologies to improve the user experience. Businessolver is dedicated to delivering a seamless and engaging benefits administration process, fostering trust and satisfaction across its client base.
