Businessolver

Benefits Administration Technology

Most platforms help you manage benefits. Benefitsolver® helps you anticipate what your people need next—so HR teams spend less time reacting, and employees get the guidance they need, when they need it.
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%

client retention
Clients stay because the partnership works

M+

people supported
Benefits experiences delivered at scale

+

years 
Technology backed by decades of real-world benefits experience
woman talking to coworkers

Built for organizations managing complex benefits programs:

  • HR and benefits leaders responsible for strategy and execution
  • Benefits teams managing enrollment, eligibility, and ongoing support
  • Enterprise employers with multiple plans, populations, and vendors
  • Organizations focused on improving engagement and decision-making

Benefits get harder when systems don’t connect

Benefits administration is rarely one system, one workflow, or one moment. Data lives in different places. Questions show up after decisions are made. And HR teams spend time fixing issues instead of getting ahead of them.
When your platform isn’t connected, small gaps turn into bigger problems
  • during enrollment
  • after life events
  • when leadership needs answers fast

A connected benefits technology platform

Benefitsolver is a connected benefits administration platform that brings enrollment, communication, decision support, and insights into one place. It was built to guide people, not just process transactions
Instead of reacting to questions after they happen, the platform helps guide employees with relevant, timely information—before confusion begins. That means:
  • Employees get help understanding and using their benefits
  • HR teams get clearer insight into what’s happening
  • Enterprise employers with multiple plans, populations, and vendors
  • Decisions happen earlier—before issues escalate

One platform. One source of truth.

a group of people at work with businessolver technology graphics

What this changes for your team

Reduce onboarding effort and time

AI-powered onboarding cuts traditional onboarding time, often 800+ hours, by up to 40%

Proven performance you can rely on

97% client retention rate reflects consistent performance and partnership

Increase participation across your programs

Year-round engagement strategies drive participation increases as high as 94%

Turn insights into real engagement

Over 2 million Benefits Benchmarks completed by members reveal how benefits are understood, used, and experienced

From disconnected processes to connected decisions

1

Connect your benefits data
Bring enrollment, eligibility, and communications into one system

2

Keep everything aligned
Ensure data, workflows, and reporting stay consistent across the platform

3

Guide employees in real time
Provide timely, relevant information so employees can take action

4

Turn insight into action
Use dashboards and reporting to identify gaps and improve outcomes

Built to support every part of the benefits journey

benefitsolver dashboard
SofiaSM: Intelligence across technology and service
  • Powers the entire benefits experience—not just a standalone tool
  • Connects data, workflows, and interactions to guide next steps
  • Supports both employee and admin experiences as well as service operations
benefits technology overview
Single-source platform architecture
  • One platform and one source of truth
  • Keeps data, workflows, and reporting aligned
  • Designed to help teams act—not just analyze
benefitsolver dashboard overview
Always-on support model
  • Year-round support across every interaction
  • Consistent experience beyond enrollment
  • Built to scale across complex organizations
dashboard view
Dashboards and insights
  • Real-time visibility into engagement and performance
  • Clear, actionable reporting for HR teams
  • Designed to help teams act—not just analyze

uniti

Hear what Uniti has to say

Built for anticipation—not just administration

  • Anticipates needs instead of reacting to issues
  • Connects data, workflows, and employee experience in one system
  • Embeds guidance directly into the platform
  • Designed for real-world use across complex organizations
Emily Erkel, Director of Benefits at Uniti discusses partnership and the employee experience.

%

of Uniti employees rated their enrollment experience as “good” or “excellent” 

%

chats and calls resolved by AI

%

of Uniti employees use decision support at enrollment
Read Uniti's story

FAQ

A benefits administration platform is software that helps employers manage employee benefits enrollment, eligibility, communications, reporting, and ongoing benefits administration from a single system. Benefitsolver helps HR teams administer benefits more efficiently while providing employees with personalized guidance, self-service tools, and support throughout the year—not just during enrollment.

Many benefits administration platforms focus primarily on enrollment and transactions. Benefitsolver combines benefits administration, employee engagement, personalized communications, analytics, and AI-powered experiences to help employees find, understand, and use their benefits more effectively. By connecting data, insights, and employee experiences, Benefitsolver helps organizations improve engagement, simplify decision-making, and create a more personalized benefits experience

Sofia is Businessolver's proprietary AI technology and intelligence layer, embedded across Businessolver's technology and service experience. Built on years of benefits expertise and millions of member interactions, Sofia helps employees and HR teams access relevant information, understand benefits options, and receive timely guidance throughout the benefits journey.By using employee context, behavior patterns, and platform insights, Sofia helps power smarter decisions and more personalized experiences across the benefits ecosystem.

No. Benefitsolver's dashboards and reporting tools are designed for HR and benefits professionals, not data analysts. Interactive dashboards make it easy to access benefits data, identify trends, and act on insights without requiring advanced technical expertise.

Benefitsolver provides visibility into key benefits metrics, including:

    1. Enrollment activity
    2. Employee engagement
    3. Benefits utilization Program participation
    4. Communication performance
    5. Population and workforce trends

These insights help organizations better understand how employees interact with their benefits programs and identify opportunities to improve engagement and outcomes.

Yes. Employees can access benefits information through the Benefitsolver mobile experience, including:

  1. Viewing benefits information
  2. Accessing eligible account balances
  3. Receiving notifications and reminders
  4. Uploading documentation when required
  5. Managing eligible account activities
  6. Accessing available investment features where applicable

Mobile access helps employees stay connected to their benefits wherever and whenever they need support.

Benefitsolver helps employees find, understand, and use their benefits through personalized communications, self-service tools, mobile access, reporting and analytics, and AI-powered guidance from Sofia.

By reducing complexity and delivering relevant support at the right time, Benefitsolver helps employees make more informed decisions and get greater value from their benefits.

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Make benefits easier—for everyone

When your benefits platform works the way it should, everything gets simpler—from administration to decision-making to employee experience.
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