Benefits Administration Technology, Powered by People

Through Benefitsolver(R)–our benefits administration and engagement platform–we deliver an industry-leading benefits experience for you and your employees, transforming the annual enrollment experience into a year-round personalized journey. It’s technology powered by people. We call it technology with heart.

See it in Action

Delivering Delight through Benefits

Every Line of Code, Every Entry in Our Benefits Administration Technology Represents a Real Employee Who Needs Access to Coverage

Annual enrollment may be the “Big Event,” but we understand that delivering a successful benefits program means partnering with our clients and delivering technology that supports both administrators and employees every day of the year.

Your benefits are more than a transaction. Benefitsolver is built to maximize employee understanding and use of all the programs and coverage offered. It is also built to support every facet of benefits management for the important behind-the-scenes work.

Employee Engagement

From new hires to active employees to retirees, Benefitsolver can be configured to fit the unique needs of each population you serve. Our continual investment into innovation provides our clients with technology that’s never stale and is ready to meet tomorrow’s demands. Surrounding that technology is a team delivering high-touch service rooted in compassion and deep benefits expertise.

Members see personalized information that pertains to their benefits, without having to search out their relevant information. Omni-channel communications, embedded within the overall platform, deliver curated messages with actionable steps to help them engage and use their benefits throughout the year.

Here are just a few of the omni-channel employee engagement tools fully integrated within the Benefitsolver ecosystem

Administrative Support

Our market-changing technology is supported by an intrinsic and unwavering responsiveness to your needs today and down the road. Every one of our benefits administration services is delivered with a culture that drives engagement and believes in shared success. We call it The Businessolver WaySM, you’ll call it a great client experience.

Below are the services we offer within our rules-based, configurable platform:

  • Enrollment & Eligibility
  • Retiree Administration
  • COBRA and Direct Bill Administration
  • Billing & Financial Reporting
  • Verification Services
  • Reporting & Analytics
  • Payroll Management
  • Communications & Fulfillment
  • Consumer-Directed Health Care Administration
Compliance & Regulations

As part of our mission, we actively monitor the everchanging legislative, regulatory, and judicial environment so we can proactively respond and ensure our system meets compliance demands. We go the extra step to ensure you’re informed about upcoming changes through our client engagement and provide you with the tools and services you need to stay ahead.

The following services and requirements are serviced out of our single-source platform Benefitsolver. That means less data movement, reduced manual effort and greater transparency:

  • ACA Compliance and Tracking
  • QMCSO Administration
  • COVID-19 Tracker
  • COBRA Requirements
  • Transparency in Coverage Compliance
  • WCAG Platform Accessibility
Innovation & Intelligence

Businessolver’s dedication to innovation and intelligence comes from a willingness to invest in new ideas that will define the future of the benefits space. Using our empathy-driven design, artificial intelligence (AI), and machine learning, our clients and their workforce have a transformational experience. As AI continues to make an impact in the HR industry, Businessolver is at the forefront of innovation within the benefits landscape.

Here are some of the ways we are investing in the future of our technology.

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Sofia, our machine learning, virtual benefits assistant available by phone or chat 24/7
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MyChoice Recommendation Engine, our integrated decision support supported by deep analytics
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Personalized Navigation, our omni-channel approach for amplifying your benefits ecosystem
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Instant verification, our innovative approach to instantly process verification documents using optical character recognition
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Member Services, reimagining the way your employees engage with our advocates–leveraging the latest in phone, chat and email technology
Integrations & Security

Employee health and benefit information is some of your most sensitive data, making benefits administration a compliance minefield. At Businessolver, we’ve built a highly-secure, SaaS benefits administration platform with multiple layers of physical and technical security measures. Because Benefitsolver is a single-source platform, we reduce unnecessary movement of data between multiple systems, helping to eliminate overall risk. In addition to many security audits, Benefitsolver is HITRUST certified, the highest level of security certification available for our industry.

However when movement is required, Benefitsolver is built to simplify the integrations with your carriers and vendors. After all, creating connections is at the core of what we do. Our technology ensures employee elections and other relevant information will be automatically transferred to the carriers and third-party platforms without manual intervention. You can rest easy that we have your integrations taken care of with full transparency to you as the data enters and leaves our system.

Here are some of the key ways we integrate with your key partners:

  • API, our proprietary API allows outside carriers and vendors to make real-time connections (or calls) to and from our system
  • Web services, our advanced integrations allow information to be passed back and forth automatically and immediately, in a secure environment
  • Single Sign-On (SSO) capabilities, securely passing your employees into other system without credentials
  • Benefits hosting, our connection allows for enrollment in specific plans within Benefitsolver, with no need to link out to carrier sites

Schedule a demo

Learn more about Benefitsolver, our benefits administration and engagement technology.

Schedule a demo