At Businessolver, we’re redefining what AI means for benefits administration. Our AI engine, affectionately named Sofia (which means wisdom in Greek), is more than just advanced technology—she’s adaptive intelligence at work. Since 2017, Sofia has been listening, learning, and adapting alongside employees and benefits administrators, delivering meaningful support that responds with both the mind and heart.
Our AI is working 24/7 so you don’t have to be.
“Excellent” Net Promoter Score.
Our AI is built on 25+ years of insights for better decision-making.
Our AI self-service and automation tools help you save time and money.
We use intelligent listening to drive better service and efficiency to you.
We have stringent security standards in place to keep your data secure.
Sofia is much more than a virtual assistant—she’s the behind-the-scenes engine that powers Businessolver’s interconnected suite of AI solutions. Using advanced capabilities like natural language processing, computer vision, and individualized recommendations, Sofia guides employees through complex choices with the ease and empathy they need in the moments that matter.
Virtual Assistant: 24/7 Multichannel Support
Sofia ensures round-the-clock availability across chat, phone, and mobile, handling 34% of interactions after hours and on weekends—providing employees with anytime, anywhere support.
Personalized Content, Search, and Summarization
Sofia combines AI-driven search and plain-language summarization to provide employees with quick, accurate, and personalized answers to complex benefits questions, simplifying jargon and empowering informed decisions.
Computer Vision: Document Verification
Sofia uses computer vision to handle document verification tasks efficiently, ensuring that documents are processed and classified accurately. With her support more than 60% of dependents have access to their benefits immediately.
Personalized and Contextualized Benefits Engagement
Using predictive modeling, Sofia sends individualized, timely reminders and benefits nudges based on employee engagement patterns, increasing awareness and adoption of key benefits.
Intelligent Listening + Adaptive Intelligence
Sofia understands the intent and sentiment behind employee questions, allowing her to address complex queries with empathy and accuracy while adapting to evolving needs for more personalized experiences.
Enhanced Self-Service and Call Center Efficiency
Sofia boosts self-service adoption with tailored recommendations based on claims history, while enhancing call center efficiency through predictive call routing and real-time coaching, reducing handling times and improving service for happier employees.
While benefits continue to grow in complexity, Sofia’s advanced AI is growing exponentially effective at delivering impactful outcomes that improve employee engagement while saving employers significant time and money.
Our 2024 data shows employees are embracing technology that helps them self-serve and make meaningful decisions for their holistic wellness. Sofia delivers on this promise by meeting employees where they’re at in their benefits journey—with empathy at the center of every interaction:
Since 2017, we’ve been all-in on using AI responsibly at Businessolver—keeping privacy, security, and fairness front and center. Sofia’s got you covered with strong data privacy practices, encryption, and tools to reduce bias, making sure sensitive employee info stays safe and compliant. Employers can count on Sofia to work within secure, transparent boundaries, delivering benefits with trust and integrity.
Schedule a 20-minute demo with us to learn more about how our intuitive AI is driving meaningful results for your employees, your benefits strategy, and your bottom line.
See it in action