Benefits are complex. You need clarity and foresight, not confusion and fire drills. Built on more than a decade of data, Sofia SM powers Businessolver’s entire benefits ecosystem with responsible intelligence that connects, clarifies, and empowers people to make better decisions in the moments that matter most.
Sofia is embedded across our technology and service operations, translating insight into early action across the entire benefits ecosystem.
Personalization is no longer enough. Sofia anticipates needs using behavioral, contextual, and environmental signals to help you stay ready, not reactive.
Sofia is backed by an expert security and intelligence team with over 100 years of combined experience dedicated to keeping your data safe and secure.
Sofia guides members through complex decisions during enrollment and life events — explaining implications, surfacing required actions, and simplifying compliance steps.
Sofia is available 24/7, creating a unified experience across web, mobile, IVR, and more so you have continuity across every channel and conversation.
Sofia delivers timely, context-aware support based on signals such as eligibility, behavior, literacy, life events, financial activity, and SDOH context — helping people understand what they need before they ask.
Sofia transcribes, analyzes, and interprets member-service interactions — identifying intent, tone, and next steps — and equips advocates with real-time prompts to improve accuracy and empathy.
Sofia is Businessolver’s proprietary AI system, not an outsourced or custom-labeled tool.
This puts us and our clients in full control over Sofia’s product roadmap, making it easier for us to bring int the right tools, features, and updates as quickly as our industry changes.
Since 2017, we’ve been all-in on using AI responsibly at Businessolver—keeping privacy, security, and fairness front and center. Sofia’s got you covered with strong data privacy practices, encryption, and tools to reduce bias, making sure sensitive employee info stays safe and compliant. Employers can count on Sofia to work within secure, transparent boundaries, delivering benefits with trust and integrity.
While benefits continue to grow in complexity, Sofia’s advanced AI is growing exponentially effective at delivering impactful outcomes that improve employee engagement while saving employers significant time and money.
Our 2024 data shows employees are embracing technology that helps them self-serve and make meaningful decisions for their holistic wellness. Sofia delivers on this promise by meeting employees where they’re at in their benefits journey—with empathy at the center of every interaction:
Schedule a 20-minute demo with us to learn more about how our intuitive AI is driving meaningful results for your employees, your benefits strategy, and your bottom line.
See it in action