Businessolver

Annual Enrollment Strategies Survey Results

Many companies heavily invest into a variety of benefits packages for their employees. However, our recent survey data indicated that organizations may not be achieving the expected return on investment from their benefit programs. And while HR leaders revealed plans to prioritize more personalized and effective programs, challenges such as inadequate employee communication tools and lack of benefits personalization capabilities persist.

Concerns about switching benefits administration vendors linger, and many worry about the complexity of implementation and potential employee confusion. The question remains: How can HR, compensation, and benefits leaders introduce more effective solutions that engage employees while controlling costs?

Read through our key findings from our recent survey with HR leaders across a variety of industries to learn more about what other organizations are experiencing, and how you can optimize your benefits approach to add more value to your company and employees.

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What strategic organizational goals are a priority for your next plan year and beyond?

According to our most recent data, organizations are equally focused on driving down overall spend and increasing engagement with their workforce. See the top six organizational priorities for next year and beyond below.

%
Driving down total spend
%
Engaging our workforce
%
Creating a holistic benefits experience for our employees
%
Streamlining HR and benefits processes
%
Elevating total rewards
%
Improving the service that our team and employees are receiving
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How do you want employees to experience your benefits program?

How your employees experience your benefit program effects their level of cost, engagement, and overall satisfaction in their elections. As you can see from this data, organizations are focused on creating a full, integrated one-stop shop to all benefitsโ€”in addition to providing frictionless support and educational materials to increase benefits understanding.

%
Full, integrated one-stop access to all benefits
%
Educational materials to maximize benefits understanding
%
Frictionless, personalized offers and support
%
Creating more informed benefits consumers
%
Mobile-first technology
%
High-touch service

How can HR teams help ensure these priorities?

  • Invest in a user-friendly, single-source benefits administration platform for a seamless employee experience.
  • Offer personalized support with decision tools, chatbots, and tailored communications to boost benefits activation.
  • Implement ways for employees to provide feedback to continually refine and improve your benefits user-experience.
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Do you experience any of these challenges with your benefits administration solution?

Every HR team experiences challenges from time to timeโ€”but with nearly half of our survey respondents saying that poor employee engagement and communications are a challenge for them, itโ€™s clear that employees arenโ€™t engaging in all the benefits available to them. View the top six challenges other organizations are experiencing below.

%
Inadequate employee engagement/communications
%
Low/non personalization
%
Costly customizations
%
Ineffective enrollment tools/poor decision support
%
Outdated analytics capabilities
%
Vendor juggling or poor vendor service

How can HR professionals work to combat these challenges?

  • Partner with a benefits admin solution that automates manual processes to improve efficiency and accessibility.
  • Foster open communication channels and implement decision support tools that provide engagement across ALL aspects of employeeโ€™s benefits.
  • Strategically evaluate current vendors to ensure technology and service aligns with your organization's evolving needs.
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What obstacles or concerns would you have about engaging and implementing a new benefits administration provider?

Changing benefits administration providers is no simple task. The biggest obstacle organizations say they face is implementation and onboarding hasslesโ€”in addition to confusion for employees as another significant concern.

%
Implementation and onboarding hassles
%
Employee confusion/change management
%
Executive by-in/budget approval
%
Going through a formal RFP process
%
Dealing with a new provider team
%
Changing administrative processes such as file transfers

How can HR professionals ease worry and overcome obstacles when implementing a new ben admin partner?

  • Partner with a benefits administration vendor that prioritizes effective communication and transparency throughout the onboarding process.
  • Partner with a vendor that utilizes employee communication tools to educate your employee population on the new changes.
  • Partner with a vendor that offers robust and empathic training to your HR team as they learn how to navigate the new system.
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What are your benefit plan improvement goals for the next few years?

According to the data below, HR leaders are focused on program costs, planning to increase employeesโ€™ use of available cost control and sharing choices. In addition to enhancing wellness plans, 42% stated they will be evaluating their current program and vendor to determine if changes are needed.

%
Increase employee awareness of cost control/sharing choices
%
Implement/enhance wellness programs
%
Evaluate existing solution and vendor
%
Introduce/enhance financial wellness program
%
Encourage participation in HDHPs and HSAs
%
Enhance EAP
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Which of these employee point solutions would potentially fit well in your future benefit plan model?

Out of all the employee point solutions available for adding added benefits to organizations programs, emotional health and navigation and advocacy came up second and third after wellness and health. An interesting note is that emotional health was reported to be just 3% below wellness and health, signifying an increased prioritization in organizations meeting both their employees emotional and physical needs.

%
Wellness and health
%
Emotional health
%
Navigation and advocacy
%
Perscription support
%
Telemedicine
%
Care specific management

How can HR professionals leverage point solution partners to increase engagement and the overall benefit for their employees?

  • Partner with a benefits administration organization that offers effective collaboration with point solution partners that address diverse employee needs and promote overall well-being.
  • Survey employee populations to gain critical insight into which point solutions could offer the most value.
  • Establish partnerships that offer seamless integration to provide a cohesive experience for both employees and HR administration teams.
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Survey Results Summary

According to the data from our Annual Enrollment Strategies survey results, HR professionals are focused on enhancing employee engagement with benefits to maximize their investment and deliver tangible returns. By improving communication about cost control choices and developing comprehensive wellness programs, benefits leaders aim to encourage employees to utilize the programs at their fingertips, leading to a healthier, more engaged workforce.

Is your organization ready for a change to drive better results in the next year and beyond?

Register for a 20-minute live overview of Businessolverโ€™s technology.

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Access Annual Enrollment Strategies Survey Results