The State of Workplace Empathy

2019 State of Workplace Empathy

The Businessolver® State of Workplace Empathy Study, now in its fourth year, annually surveys U.S. employees, HR professionals, and CEOs to evaluate the state of empathy in American workplaces.

Empathy is clearly the competitive edge leaders are missing

Ninety-one percent of CEOs believe empathy is directly linked to a company's financial performance, while 93 percent of employees say they're more likely to stay with an empathetic employer. But, an increasing number of employees don't think their employer is empathetic, leaving the door open for lost talent at organizations that can't close the "empathy gap." In fact, 92 percent of CEOs say their organization is empathetic, but only 72 percent of employees agree (a 6-point decrease from previous years).

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State of Workplace Empathy executive summary

Employers ignore empathy at their own risk.

CEOs increasingly see empathy as a vital workplace value, but they are struggling to bring it to life. With employees using empathy as a decision point to stay or go, it's more important than ever for leaders to figure it out so they can compete in today's historically challenging labor market.

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Empathy Insights:
Key Stats
& Facts e-book

Data highlights from the study.

In the 2019 Study, new areas emerged that help define empathy at work- mental health, diversity, and inclusion. Find out what employees, HR pros, and CEOs think about how empathy drives engagement, productivity, and overall business success... and where there's room for some significant improvement.

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Why Workplace Empathy Matters

A two-part blog series

In 2016, it was painfully clear that workplaces needed something to bridge the growing gap between leaders and employees. As a tech company in the people business, Businessolver felt a duty to find that missing ingredient and understand what leaders could do to improve employee engagement and satisfaction in their organizations. 

The After much investigation, we discovered that the lost element was empathy — the ability to understand and share the feelings of another. Read our two-part blog series to learn more about the history of this research and what we've learned so far.

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More stats & facts from the study

2017 State of Workplace Empathy
Read the 2017 Study
2018 State of Workplace Empathy
Read the 2018 Study
More Empathy Content
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