The State of Workplace Empathy

2020 State of Workplace Empathy

The Businessolver® State of Workplace Empathy Study, now in its fifth year, annually surveys U.S. employees, HR professionals, and CEOs to evaluate the state of empathy in American workplaces.

CEO = Chief Empathy Officer.

Special Report: Workplace Empathy: What Leaders Don’t Know Can Hurt Them

Through years of data, Businessolver’s State of Workplace Empathy Study has shown that empathy was already a must-have for organizations even prior to our current situation. Now, as we prepare for our fifth-annual study to be released at the end of June, it’s even more critical for employers to connect with their workforce through empathy over our shared challenges.

In our Special Report: Workplace Empathy: What Leaders Don’t Know Can Hurt Them, we unpack the important and evolving role that the Chief Executive Officer must take on in this current environment, that of Chief Empathy Officer.


View the Special Report

More stats & facts from the study

Dig deeper into our 2019 study

2019 State of Workplace Empathy executive summary

Employers ignore empathy at their own risk.

CEOs increasingly see empathy as a vital workplace value, but they are struggling to bring it to life. With employees using empathy as a decision point to stay or go, it's more important than ever for leaders to figure it out so they can compete in today's historically challenging labor market.

Read the executive summary

Empathy Insights:
Key Stats
& Facts e-book

Data highlights from the study.

In the 2019 Study, new areas emerged that help define empathy at work- mental health, diversity, and inclusion. Find out what employees, HR pros, and CEOs think about how empathy drives engagement, productivity, and overall business success... and where there's room for some significant improvement.

Dig deeper in our e-book

How CEOs are keyed in to workplace empathy.

When it comes to their own jobs, CEOs are even more invested in empathy than their employees. 

Virtually all leaders feel it's important for organizations to demonstrate empathy. And a significant majority feel there's more progress to be made. Perhaps surprisingly, this focus on empathy extends to what CEOs want for themselves in the organizations they lead. Like employees, they are motivated by empathy...but for them it runs even deeper.

Get the details in this infographic that compares how leaders and employees feel about empathy in the workplace. 

View the Infographic

2017 State of Workplace Empathy
Read the 2017 Study
2018 State of Workplace Empathy
Read the 2018 Study
More Empathy Content
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