About this Report
Since 2016, our State of Workplace Empathy research has been fielded during the month of February each year. This past February was no different. We set our parameters, determined our topics, and went to work with our third-party research partner. Little did we know how much everything would change in just one month’s time.
When we collected the responses for our 2020 study, we were in a state of economic prosperity and relative certainty for the year and the decade ahead. Today, we are all facing a much different landscape, where telework is the norm, the term ‘essential workers’ has new meaning and mental health has never been more prominently discussed.
The results of this study provide us with a snapshot in time, and what we found is more relevant now than it’s ever been. Knowing this information will help us better understand what our employees need and what is important to them, as they face unprecedented levels of mental, physical and financial stress.
Employees are depending on their employers to deliver empathy while helping them overcome, adapt and move forward. Even though these results were collected pre-pandemic, they are a stark reminder that empathy always has a place, a time and a need in our workforce. Now more than ever.